LG Appliances Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer

We bought this washer and dryer combo since the combo style with the panel location in the middle was attractive and practical for me being on the shorter side. Also love that we are able to load all our clothes and bedding in one go since the drum is a pretty big size despite the machine itself being on the smaller end. Being able to connect to the app to know when a cycle is done is also convenient. Unfortunately the product might be great but delivery and service was not great. We purchased this during a holiday sale but we were still in the middle of our home remodel then so we couldnt test out the machine. When we did past 30 days we found out that the product was physically damaged and would shake violently and loudly during the spin cycle. We called LG to take a look and we were willing to pay as long as the machine was fixed. But the LG service guy said they cant do anything and that we can try to get a third-party to fix the entire bottom part but its unlikely well find one. Plus we were past 30 days so the warranty for parts is over. So basically we have no option for a fix on a $2K machine that was barely used. That is horrible customer service for such a big company for an expensive product. Im giving 3 stars since the washer and dryer itself is great minus the shaking and noise but LG needs to do better with looking after its customers. How is it possible that they cant give us a fix for a machine they supposedly built? Just be cautious and read the fine prints on your warranty.

I work nights and used the delay wash function in my previous LG washers so that the cycle would end when i woke up. This model has no delay function. I am so disappointed

We have always had a delay wash function on our previous LG washers but this model does not support delay wash function

This walsh towel is really no good to many problems

We are loving our new LG washer/dryer tower and it looks so nice and clean in our space Appreciate the centered control panel that sits between the washer and dryer